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General Policies

PRICING POLICY

All products are priced in Canadian Dollars and are subject to 5% GST and appropriate deposit.  Prices are subject to change without notice. Pricing on www.redtruckbeer.com is based on fulfillment and delivery in the Vancouver area. We reserve the right to limit quantities purchased through redtruckbeer.com

Payment

Payment is processed onto the credit card immediately after the order is submitted.
We accept Visa, Mastercard and Amex as forms of payment for your order.  At this time, Gift Cards cannot be redeemed online.  Gift Cards are accepted in-store.
We use the most up to date secure technology and SSL certification to protect your credit card information.  The payment information that you provide is encrypted and never held as accessible information on our servers.

Shipping Methods

Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each item on your order.
Red Truck Beer Company Online Store offers a variety of shipping methods to meet your needs:

Standard Shipping

Cost is determined by the Canada Post website plug-in. Deliveries within Canada within 7 business days after shipping.

Expedited Shipping

Delivers within 4 business days after shipping. Shipping charges are based on the total weight of the order. Service is currently provided by Canada Post and affiliated carriers. Delivery to the northern territories may take more than 4 business days.

Shipping costs

Shipping costs are calculated and displayed before you complete your order on the Red Truck Beer Company Online Store. You can also see shipping costs on the Order Acknowledgment email. If you order multiple items, you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier’s name and tracking information, if available.

We keep you informed

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

Return Policy

Our goal is to have 100% Customer Satisfaction.  If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.